Return and Refund Policy
Return of Goods Policy/Refunds
Changed your mind? Not quite what you were looking for? No problem; we are happy to accept returns of goods for refund. Goods should be returned within 30 days of receipt. After 30 days we will still accept goods back for a Return but we can only offer Store Credit, not a cash refund. We cannot accept any returns after 90 days from purchase date.
All returned items must be unused and in their original packaging: we cannot accept goods back that we cannot sell as new, and they must be accompanied by the original order confirmation note. In all cases we will only process a refund once we receive the goods. Please ensure that you make adequate provision for the safe return of the goods; all return postage costs are the customer's responsibility unless otherwise stated.
If you believe your goods to be faulty, damaged, incorrectly described, or if the wrong item has been dispatched please contact us prior to returning the item. We can then arrange for the goods to be returned to us at our expense and an exchange or full refund of the original price paid.
When returning an item, always ask for a Proof of Posting. We are not liable for any returns that are lost or delayed in the post back to us. At our absolute discretion, we may issue an exchange or refund for an item that has gone missing if the customer can provide proof of posting/signed for delivery.
Please note, we can only refund the payment method used in the original sale. It is entirely up to the customer's card issuing bank to decide how much time it takes to effect a credit. Our account is debited the very next day when the credit gets settled but it may take up to 3 - 4 working days for the funds to get credited to the cardholder's account depending on the card issuing bank.